The Important Arrival Stuff
Lodge Address
The Front Rows, Pennsylvania Road, Portland, Dorset, DT5 1HU
WiFi
To connect to the WiFi, open the WiFi settings on your device and select ‘The Penn Estate’ from the list. You should then be connected to the internet.
Bins & Recycling
All general rubbish is collected every Monday & Friday from the black bin outside your Lodge. Please make sure that your waste and recycling are kept separate, with recycling going in the clear bin liners provided under the sink. If you wish to take any recycling to the recycling area yourselves, you will find this located on the park map given to you on arrival.
Please do not leave any bin bags outside the bins for the seagulls to attack.
BBQs
Contact the Office to request your BBQ and Utensils and we will install it on your patio. We do not keep them in situ so they stay protected and clean.
Phone Signal
You may have some issues with your mobile phone signal due to our remote location. In certain conditions you may even pick up some French call roaming! We suggest you set you phone to Wi-Fi calling and if necessary you can use the iPad, to communicate using FaceTime.
TV
Safety
Estate Staff
You may see our maintenance team occasionally working around the grounds but they will leave you in peace. Staff are identifiable by Penn Castle logos or name badges on their tops. Every Monday you will also see our gardeners from Xscapes working around the garden but again they will not disturb you.
Bathrooms
Please note that all waste runs to a pit at the bottom of the park and therefore our bathroom facilities can only accept toilet tissue. Please use the bins provided for any sanitary items, wet wipes or nappies and do not put anything else, such as disposable dish cloths, down the toilet.
Damages
We want you to enjoy the Lodge and feel completely at home. We understand that during your stay some items will suffer usual wear and tear and there may be the odd broken glass or two. Please let us know immediately if an accident does happen or something isn’t working as it should. We’d prefer to deal with a problem quickly so that you are not inconvenienced.
Covid-19
Things look a little different around the Estate at the moment in order for us to comply with the current COVID-19 government guidance. This includes a slightly reduced kitchen inventory and the removal of some of our soft furnishings and throws. We have also provided hand sanitiser and disposable hand towels in all communal bathrooms along with additional cleaning products for you to use during your stay. We encourage guests to share information with us to help manage the risk of contagion. It is especially important that all guest and visitor information is shared with us in case it is later required for any Track and Trace requests.
If any guests do develop symptoms of COVID-19 during your stay, then we ask that you please notify staff immediately via phone or email and return home.
Should you have any issues during your stay, please find contact information below